Returns & Refunds

Return Window

Items can be returned within 14 days of delivery if they are damaged on arrival or if you are not satisfied with the product.

How to Start a Return

1. Email us at info@paperlampshade.com with your order number and the reason for the return.
2. We will reply within 24–48 hours with the nearest return address based on your country.
3. Pack the item securely and ship it to the address we provide. Please do not return items without contacting us first.
4. Once we receive and inspect the item, we will process your refund or replacement within 5–7 business days.

Return Address (Nepal)

Refunds

Refunds are issued to your original payment method once the returned item is received and inspected. Please allow 5–10 business days for the refund to appear on your statement depending on your bank or payment provider.

Non-Returnable Items

• Items returned after the 14-day window
• Custom or personalised orders (unless damaged on arrival)
• Items showing signs of use, wear, or damage caused by the buyer

Damaged or Wrong Item

If you received a damaged or incorrect item, please email us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no extra cost to you.