Privacy Policy

Section 1 — What Do We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us — such as your name, address, and email address — for the sole purpose of shipping and maintaining shipping records.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, discount coupons, promotional offers, and other updates.

Section 2 — Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?
If after you opt in you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, at any time, by contacting us at info@paperlampshade.com.

Section 3 — Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 — Payment & Data Storage

Our store uses secure third-party payment processors. Your payment card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council — a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Section 5 — Third-Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers — such as payment gateways and other payment transaction processors — have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled.

Please note that certain providers may be located in or have facilities in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Section 6 — Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7 — Cookies

We use cookies to enhance your experience. Below is a list of cookies that may be used so you can choose whether to opt out:

• _session_id — unique token, sessional. Stores information about your session (referrer, landing page, etc.).
• _visit — no data held, persistent for 30 minutes from the last visit. Used by our internal stats tracker to record the number of visits.
• _uniq — no data held, expires midnight of the next day. Counts the number of visits by a single customer.
• cart — unique token, persistent for 2 weeks. Stores information about the contents of your cart.
• _secure_session_id — unique token, sessional.
• storefront_digest — unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.

Section 8 — Age of Consent

By using this site or our app, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. Our app is not directed to children under the age of 13. If we become aware that a child under 13 has provided personal information, we will delete it immediately.

Section 9 — Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website and app. If we make material changes to this policy, we will notify you here that it has been updated. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Section 10 — Social Media Integration & API Data

Our mobile application allows users to connect their TikTok and Instagram accounts to upload and publish video content directly from our app.

Legal Notice

By using this website or mobile application, you agree to comply with and be bound by the following legal notice, which together with our Privacy Policy governs our relationship with you.

Shipping Policy

Thank you for choosing our handmade paper lampshades! Please read our Shipping Policy carefully before placing your order.

Refund & Return Policy

Our customers can return their purchased items in case of damage or if they are not satisfied with the product. Items must be returned to the seller within 14 days of delivery.

Please contact us before returning any items. We will provide the nearest return address depending on your country.

Data Deletion & Account Removal

You have the right to request deletion of your personal data and account at any time. We take this right seriously and process all requests promptly.

Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer. We strive to respond to all inquiries within 24–48 hours. Our business hours are 9 am – 10 pm (Kathmandu time).